So me and my love have been here 5 times in the past year and half when we just feel to get away. Must say we are very impressed with Susan and what this place offers. Always friendly and her service provided is just awesome. Place is so beautiful, neat and tidy. You feel so at home when booking in at Winchester. Her family too are all so friendly so evens if she is not available they all are helpful. Keep it up. I don't evens consider other places anymore this is most definitely my first option when we want to get away. My home away from home!!!