Updating this review, for anyone that may have seen the original I have to admit that sometimes I may overreact and lose sight of the fact that we are all human and mistakes are made. People are busy, I am not the only one with little free time and I chose to be too rough and frankly, unfair to Jay and his company.
Here is the deal, a mistake was made. It resulted in additional charges I am responsible for however that is something I will have to deal with. Jay runs a small business that provides needed services. He showed up on a Sunday when most of the companies I contacted did not even respond until the following Monday. The work performed was fast and ultimately it ended up being a great repair. Yes, there was a mistake made but hell, I have made plenty of mistakes. Was it handled the way I would have, maybe not but Jay and his team are busy men and I should have shown more grace instead of rushing to judgement and possibly harming his reputation. If you need work done, give Jay a chance. I gotta say, the heat tape and insulation are working and they are very well installed!