Law Offices of Dorothy Hyde

I have been a client with this law firm for several years (more than 10yrs) and this last case has been having me feel as if the firm is no longer what they used to be. They talk to you as if you are retarded and try and argue after you have been told different information from different people. Seems everyone is not on the same page anymore. I have been trying to speak with Mrs Hyde or someone above the office staff and still after 4 months have been unable to speak with anyone and getting told Mrs Hyde is working on it. Mrs Hyde has never not communicated with her clients espically when they have concerns. I had mediation that took place with out me and on a phone between Rodrick and the other insurance so idk who side he on or what was said and past mediation was not like this I sat in a room for hours freezing waiting on medication that they held without me. It’s been months and they still can’t get bills situated with the medical facilities they are contracted with. I’m just over this and her staff.

If I could give no start for customer service I would. The stuff she has is rude, phone conversation sounds like they are half sleep or don’t want to be at work. They do not return calls, and I still have not received communication from a higher ranked staff member nor Mrs Hyde as I have requested. Never have had such terrible services with this firm I’m waiting on payment and it’s going on 5 months since I chose to settle. This is frustrating and nerve racking and stressful