ADA Heating & Air

May 2nd ADA came out and found an issue I was having with my A/C unit. I was told the new part would be available in two weeks. Over a month later, June 17th, I called and talked to Karen who advised it would be another two weeks. July 16th & 23rd I called and no one answered. August 1 I called and again spoke with Karen. She had no answer for me. Just apologized and assured me they would be out next week. Now Iv gone June, July & starting August with no A/C in my home. With a 1 yr old child in the home. When I called back the next week, Karen told me the part was o delivered to her store but she did not know where the part was at. This was insane! How do you conduct business like this from a company who is suppose to legitimate! I told Karen I wanted to speak with her boss, the owner. She continued to apologize and assured me she would figure something out. I never did get a call from Scott (Owner). Karen called me the following week advising she had the part and was ready to have it installed. She advised I would owe 2,500 which was fine. I asked what the 2,500 was for she stated she would get me a printed receipt showing parts and labor. Never heard from her again. I called Campbell heating and air in Danville. Spoke directly with the owner Jackie. It was fixed the next week. Iv never seen a business act so irresponsible. I try to always shop local but some serious changes need to be made.

I have two units did not work. First one's breaker immediately trip, another breaker trips several hours later. Owner's son came and said first one whole unit must be replaced, 2nd one does not have any problems. Since my units were installed 6-7 years ago, I do not believe what he said. I replaced two breakers, now both works fine