Ledoux's Auto Repair & Service - Commercial Street

Excellent service, expertise, and transparency I highly recommend this automotive business to anyone who owns an Audi or a European vehicle. I brought my Audi Q5 in with significant oil issues that turned out to be far more complex than initially expected. The team took the time to dig deeper, thoroughly diagnose the problem, and ultimately discovered an issue deep within the engine that needed to be replaced and reworked. The repair required extensive labor, parts removal and reinstallation, and coordination with a welder — it was not a simple fix. Throughout the entire process, they were incredibly patient, transparent, and helpful. They clearly explained what was happening, why the work was necessary, and what each step involved. I never felt left in the dark, and their customer service skills were excellent from start to finish. While the repair was a significant investment, it was absolutely worth it. Thanks to their expertise and attention to detail, my older Audi is now in great shape and should last me for several more years — something I wouldn’t have thought possible without their willingness to go the extra mile and look beyond the obvious issues. If you’re looking for knowledgeable, honest, and highly skilled mechanics who truly understand Audi and European vehicles, this is the place to go. I would not hesitate to recommend them.

I initially gave 2/5 stars without a review. I’ve had two bad experiences but initially I thought neither was worth saying anything about. I had a bad experience in the past with a replaced seatbelt where they didn’t actually fix the problem. And the only problem with my latest experience was their lack of communication. I was told I would hear back a certain day and I had to call them instead. At least I thought that was the only bad part. Upon getting the car back I felt like the brakes still felt a little weird and had to go get something else small fixed anyway so I had another inspection done. It turns out that while I paid for both sets of brakes to be replaced and serviced, only one set was done properly. This shop didn’t even bother swapping one set of brake fluid and charged me for the full service anyway. As far as I’m concerned this shop owes me about $1K for not actually giving me the service I paid for. And hundreds more for having to get my brakes serviced for a second time in a week. But I doubt they will own up to it just like they didn’t own up to the seatbelt many years ago. I guess a call out on the internet will have to do.