Ron Erickson,
I just wanted to personally thank you and the entire team at Highland Toyota for the incredible service on my Tesla. After hitting a major pothole and getting a $6,000+ estimate from Tesla — plus a hefty tow fee — I was honestly overwhelmed.
Your honesty, transparency, and flexibility made all the difference. You allowed me to order my own parts, completed the job quickly once they arrived, and even saved me about $500 in labor by being honest about the actual hours. That level of integrity is rare, and I truly appreciate it.
I was so impressed that I had your team do my brakes too. The quality of service, professionalism, and commitment to doing right by your customers is something I’ll never forget — and definitely something I’ll be sharing with others.
Thank you again!
Sincerely,
Shan Arrington