Holiday Inn Express & Suites Onalaska - La Crosse, an IHG Hotel

I called this hotel to check availability for a very busy weekend. The man I spoke to was so helpful (I think his name was JC) and made it worked for my high school team. I ended up booking 14 rooms for our team. JC even called me a day before check-in to just go over a few things. I liked that the automatic text was also helpful and they let my group check in early. Overall I had a great experience with customer service prior arriving. At check in, it was a little busy. When it was my turn to step up, the lady immediately looked my way and in a rude tone says , “are you May? You need to swipe another card. ” Wow. No hello first? I told her that our school district would be paying for the rooms and promptly presented our district’s payment information. I was taken back as the customer service prior to this was very helpful and polite. Our district paid over 4k for our team for ONE night. I think she should have been more understanding of what may have been going on. I don’t know what the protocol is for this and a phone call may have cleared this up before our team’s arrival. Was not a pleasant experience. Thankfully rooms and keys were ready to go. So I am very grateful. Rooms were spacious and clean. Other staff was helpful and accommodating. Good breakfast.

What a phenomenal hotel! The rooms were super neat and exceptionally clean, as was the lobby and dining area. The hotel interior and exterior looks very modern and trendy and felt very luxurious. We traveled with our young family so we enjoyed the kid friendly pool and hot tub area and explored the gym. Our kids were not disappointed and throughly enjoyed their stay. The breakfast selection had a large variety to choose from and the food was excellent. The hotel location offers lots of entertainment opportunities within the community and a large list of dining options. It was easy to find right off the interstate exit and the hotel has a large parking lot for worry free parking. Excellent stay and service for the price. We’ll definitely be back again!