American Brothers Plumbing Company Las Vegas

This review is based on my recent experiance of having American Brothers come out and trouble shoot a Rheem water heater they installed for me about 3 years ago. A tech was sent out initially to trouble shoot why my hot water was not lasting as long all of a sudden after three years. He performed a "fill my tub test" and after filling it half way with hot water , figured it was good. It was not good and about a week later and having the same hot water duration probelm I called and the same tech was sent out again. Before this appointment , I did some research of my own to try and trouble shoot the water heater myself. I drained and flushed it with no sign of any debris , which was surpising considerning the hard water where I live. I stopped short of inspecting the "dip tube" which by most accounts was probably the probelem if their was no sediment build up. The tech came out again and after a short discussion and my input about the dip tube , he was pretty adament that it was not dip tube , but offered to charge me $240 to check it and this was on a water heater they installed and still under the parts warranty. Seemed way to high a cost and sent him on his way. I proceeded to check the dip tube myslef and what do you know ? It was missing or more like fallen off and was in the tank now. I called and spoke with the staff and explained everything and was to hear back with an estimate and how to get the warranty part , this was a couple of days ago, which isn't bad except this issue has been in play for almost two weeks now and I had to sort it out myself. Not good business for a cmpany whos tech left my wife a $8200 tankless water heater brochure as if I would be comfortable with Amercian Brothers ability to service such a high end and cost installation after there tech could not identify a broken dip tube. The only positive side of this is that everyone was friendly and accomadting and the tech was sent out quickly both times .

Michael did an outstanding job installing my floating vanity in the guest bathroom of my older home. Given the incompatibility of the plumbing with the European-style vanity, he had to open the wall and rework the old piping, ensuring a secure and concealed installation. Although we ran into another drywall issue that I'll need to have fixed soon (due to a poor job of the previous homeowners that may cause the shelf to not be as secure), Michael said that he would return after the drywall Job is complete and reinstall the vanity shelf. All in all, the final result is a beautifully installed vanity. Throughout the process, Michael demonstrated a high level of professionalism, friendliness, and efficiency. I am thoroughly impressed with his skills and dedication to delivering quality work. I wholeheartedly recommend this company for their excellent service and the positive experience I had with Michael.