Luan is such an amazing person to work with. I contacted him at the start of my search with just a vague idea of what I wanted out of a home. I didn't know what I was looking for, if something like that existed in Washington, or how the entire process of buying a home even works. He had incredible insights to help me understand how the finances (loan & mortgage) and the contract negotiation process works on a foundational level.
I was not a great client at the start, as I was basically window shopping online for about 6 months after initially meeting with Luan. He was very patient with me then, and gave me some great suggestions on where/what to search around for to get inspiration on my preferences for a home. Then when I finally had my finances somewhat in order and found a property I was interested, Luan pivoted with me to work on sending an offer on an amazing place in record time. It really went from 0 to 100 at the end. And while I was frantic and panicking, frought with worry, Luan calmly and quickly answered every question I had and kept my sanity as intact as possible.
I've known Luan for a couple years before I connected with him professionally, and he was even friendlier, smarter and had better communication than I remembered. Small requests I asked of him were taken care of in less than a couple hours, which made me feel bad when I didn't check back on my email until the next day and somehow it turns out I'm the one apologizing for being late on things.