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Portillo’s Towing & Heavy duty recovery truck repair

  • Towing Service in Henrico
  • Open now
  • 3.1
    (298)
Portillo’s Towing & Heavy duty recovery truck repair
About
Portillo’s Towing & Recovery is your fast, friendly, and affordable heavy duty towing, recovery, roadside assistance, and hauling service located in Henrico, VA. Big or small, our 24 hour tow truck and team can handle your call. Call Portillo’s Towing & Recovery today to see what we can do for you!
Contact us
(804) 298-9914Contact usDirections
Hours
Open now
MondayOpen 24 hours
TuesdayOpen 24 hours
WednesdayOpen 24 hours
ThursdayOpen 24 hours
FridayOpen 24 hours
SaturdayOpen 24 hours
SundayOpen 24 hours
Insights
Accessibility
Wheelchair accessible parking lot ·
Payments
Credit cards · Debit cards · MasterCard ·
Location
7037 Staples Mill Rd, Henrico, Va 23228, United States
Posts
Services
Car towing
Battery
Reviews
3.1 out of 5
(298 reviews)
3.1
5
4
3
2
1
Micah Harshbarger
2 months ago
Needed a tow for my car and got connected with them through progressive. The estimated time was 115 minutes. I kept on getting notifications that they are 45 minutes away then down to 10 and then it said they would be there shortly. I waited 30 minutes after that and still nothing so I decided to call them and no one picked up. Ended up spending 3 hours waiting for them and they didn’t arrive. DO NOT USE THEIR SERVICES.
Michael Harris-Smith
4 months ago
To sum it up. Terrible Communication. My insurance company sourced this company on my behalf. I got the alert the tow operator would be here in 45 minutes. When I was down to 10 minutes I walked out to greet the driver. After 30 minutes past the projected arrival time. I called and was told they don’t do pickups on military installations. No one called to relay this information to me. They said they called my insurance company to let them know. THAT WAS A LIE! The insurance company was still show this company active and had not cancelled the job. The insurance company called the tow company to confirm cancellation. No answer. My thing is, if you were here and then realized you don’t come on bases. Call me and give me the option to drive it off base to meet you. Terrible.
About
Portillo’s Towing & Recovery is your fast, friendly, and affordable heavy duty towing, recovery, roadside assistance, and hauling service located in Henrico, VA. Big or small, our 24 hour tow truck and team can handle your call. Call Portillo’s Towing & Recovery today to see what we can do for you!
Hours
Open now
MondayOpen 24 hours
TuesdayOpen 24 hours
WednesdayOpen 24 hours
ThursdayOpen 24 hours
FridayOpen 24 hours
SaturdayOpen 24 hours
SundayOpen 24 hours
Location
7037 Staples Mill Rd, Henrico, Va 23228, United States
Services
Car towing
Battery
Contact us
(804) 298-9914Contact usDirections
Insights
Accessibility
Wheelchair accessible parking lot ·
Payments
Credit cards · Debit cards · MasterCard ·
Posts
Reviews
3.1 out of 5
(298 reviews)
3.1
5
4
3
2
1
Micah Harshbarger
2 months ago
Needed a tow for my car and got connected with them through progressive. The estimated time was 115 minutes. I kept on getting notifications that they are 45 minutes away then down to 10 and then it said they would be there shortly. I waited 30 minutes after that and still nothing so I decided to call them and no one picked up. Ended up spending 3 hours waiting for them and they didn’t arrive. DO NOT USE THEIR SERVICES.
Michael Harris-Smith
4 months ago
To sum it up. Terrible Communication. My insurance company sourced this company on my behalf. I got the alert the tow operator would be here in 45 minutes. When I was down to 10 minutes I walked out to greet the driver. After 30 minutes past the projected arrival time. I called and was told they don’t do pickups on military installations. No one called to relay this information to me. They said they called my insurance company to let them know. THAT WAS A LIE! The insurance company was still show this company active and had not cancelled the job. The insurance company called the tow company to confirm cancellation. No answer. My thing is, if you were here and then realized you don’t come on bases. Call me and give me the option to drive it off base to meet you. Terrible.
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