I’m a repeat customer and have been bringing my son here regularly for haircuts. This is not an inexpensive salon, which makes professionalism and respect for clients’ time especially important.
I arrived five minutes after my scheduled appointment with Angelia due to an unexpected medical call with my mother’s neurologist. When I walked in, Angelia told me a new client who arrived early would be taken ahead of me and I would need to wait an additional 20+ minutes. There is no stated late policy that I’m aware of, and during a previous visit the stylist ran late and cut another clients hair during my appointment and I waited without issue.
I found the inconsistency and lack of flexibility unprofessional and disappointing. I chose to leave and will not be returning.