Kevin from Foot Nurse was very considerate and assistive in recommending the right insole for me. He was professional and pleasant to work with, and very helpful in the process of making my custom insoles. At every step of the process, he explained what we were doing, and how it would help my foot/elevate the pain I was feeling. The making of the custom insole process was also very thorough and detailed, and about 3 months later after using my insoles, I find that my foot pain has significantly improved. It only took about 1 week for my insoles to be made, and the follow up after receiving the insoles is also very helpful, as Kevin took the time to ask how my experience with the insoles has been, and gave me some recommendations and advice on how to better my usage with the insoles. The shop is nice, clean and quiet which contributed to a comfortable shopping experience as a customer :)