I had such high hopes for this nail salon. My nail teach was great, she did the best she could but the management is where it really lacks. I asked for chrome nails soft gel X. Already red flag when they used regular nail to to attach gel x nails. 2 days later after getting them done 2 nails fell, then another 2 the next day. It is now 4 days since and I only have 3 nails left. I’ve called the manager each day to tell her how many nails has fallen and she disputed with me about how it’s been a “week” since and she cannot refund me. She said that the nail tech is suppose to refund me. That’s absolutely not true. You are responsible for your store and your staff. And the best part is, I get hung up on in the middle of me explain to her that she needs to take responsibility. Unprofessional, unreasonable and rude. Don’t waste your money or time here.

I asked for pink and they made my nails grey and hurt my fingers. Got 40 discounts since I spend over 1000 dollars in the past but the manager said I had to tip on original price. Which doesn’t make sense, let’s say you go to a restaurant and the asked for 100dollar tip when you spend 20, tell you whatever you ordered worth 500 dollars? Then she told me I used the discount already while I made payment. I have never use any coupon and that was the first time. My coupon was cancelled in system when I walked in said I would use coupon today then was told I don’t have coupon when I check out. I have visited the places a few times before but it feels like a different place recently. The price raised 30% and I started getting attitude. Not sure if I will visit again.

I will never visit this salon again. Besides paying almost 100 for a gel French manicure and gel pedicure and my nails polish chipping within 24 hours, I was suggested by the employees to use gel polish so it didn't chip and the gel and French manicure were 2 upcharges for terrible results. On top of all of that my boyfriend, who is black, was asked to pay before his services were complete with no explanation as to why, meanwhile all of the other customers of different ethnicities weren't asked to prepay. For all the advertisements they make all over the town and all the extra upcharges the service was awful and I would never recommend anybody to have work done there unless you don't want your nails to last.

I was referred to this place, as I have been looking for a place that does UV gel that will last me about two weeks at the very least. The salon itself is very beautiful from the inside, from the pedicure chairs to the seats for manicures and fill ins. I was greeted when I walked in, staff is very professional. I got a cat eye design ontop of the UV Gel, paid cash. Was about 80$ which is average I suppose. It has now been 7 days after my nails were done, and I have a small chip on my index finger which leads me to grade this place to a 4 star but other wise, I definately liked the job they did, very clean. Update: less than two weeks later my nail popped off. Too good to be true

It's a bit long, but very detailed. Hopefully you will take 3 minutes to read through. I went today for my very first time. Received a 20 40% off coupon for my first time once I enrolled online. The two other ladies were there seem to be regulars, one of them mentioned that they give good pedicures here. I did a regular pedicure with callous removal, and I wanted a regular manicure, nothing fancy. I asked them beforehand how long it would take, I was told it would take 1 hour. It took 45 minutes for the pedicure to get done, and then the manicure started. I was a little surprised, because there are eight ladies working in the shop, and by then the other two clients had already left. I was the only client there! There was one girl working on my request, the other seven were keeping themselves busy on their phone, their laptop, and one of the girls was getting a pedicure herself at one point. Truly surprising, because I've been to other shops with much less staffing, and when they have a client who's getting a manicure and pedicure, one of the other girls will generally come to help do the mani, at least get it started, clean up the cuticles and what not. The two salons I visited prior to moving here, both had owner/managers who themselves would come over to start off the mani. But none of these employees even seemed interested in doing that. Then the girl who was doing my pedicure started to do my manicure, and I mentioned her that she was not giving enough time in between the coats for the coats to dry adequately. She kept insisting that the quick coat would dry everything instantly. I know from experience that that quick coat never works like that. After the manicure I sat under the fans for 23 minutes. As I was leaving, one of the nails was damaged. She had to then spend another 17 minutes doing two more coats back to back after cleaning the nail off,, once again not leaving adequate time for drying. On the way out the door, I was told to come back if there were any other issues. I live 5 minutes away, and as I walked into the house, one of the nails on the hand that was not damaged got damaged. I have attached a picture. I'm in two minds as to whether to go back. Because I really don't have 2 hours to sit around and get things done. I had to cancel an appointment because instead of taking the 1 hour that they said they would, they took two. And I was a little taken aback when asked where I lived, and they guessed one of the lower income towns nearby, maybe because I'm not Caucasian? I don't know. I never used to be sensitive to those things, and probably went through the first 40 years of my life with blinders on. But nowadays, it has been pointed out to me time and time again that there is a subtle racism that occurs for brown people. So I don't know if I will go back. If I do, it will probably only be for a pedicure, and probably never again for a manicure. And lastly, it is a very nice and clean place. Beautiful crystal chandeliers, and probably a dozen pedicure chairs. But somehow I got the chair that's broken, so I could not enjoy the massage. And while I was there for the extra hour that I was forced to stay, the TV also stopped working. So I just had to listen to the chatter of the seven ladies talking to one another, in Korean. I really wish I was fluent in Korean, I would have liked to have known what they were saying. All in all, a mixed bag. Which is why I'm giving it three stars. I thought it would be much better experience with a 4.9 star rating, but I was disappointed. Update: Just added a third photo, 39 hours later, which includes two nights that I slept, over two days off from work. Manicure didn't really last very long, I guess that's the quality of their nail polishes. Very disappointing, and in retrospect clearly a waste of my money for having done the manicure.

I’ve been to this place 3-4 times for gel manicure. I always see Olga to do my manicure because she always does an amazing job and it always lasts and never chips (even after 4 weeks). But today I had the most horrible experience, not because of Olga and the employees, but because of the manager. While I was getting my nails done, I heard the manager yelling at one of the employees, “You’ve been here for months and you still don’t know what you’re doing”. Then after I get my nails done, she tells ME that next time I come she will have me see someone else. I asked her why and she proceeded to tell me that Olga took too long with my nails (it wasn’t just a simple gel) and that it should only take 30-40 minutes. So then I said, “so next time I come, you’re going to have someone else do my manicure and that person is going to rush?” She then said “Olga is bad and I have to pay her because she takes so long” It was really just back and forth at that point with Olga crying. The manager does not treat the employees with respect and the petty bickering she had with me is just unprofessional and unacceptable. I’ve never had an experience like this. That manager is a horrible person.

Worst nails I’ve ever gotten. I had to come here only because it’s near where I work. I was leaving on vacation the next day for 3 weeks. I got powder gel, and I asked her to please make sure everything is done right because I was hoping they would last till I come back. Once I arrived to my destination, then they started chipping one after another. I paid 80$ for a simple powder gel. I got them done July 28th, and this video was taken August 4th. They even started chipping before that. Not to mention the hassle to find another salon in the country I was visiting, to get them redone.

Had a really great first visit at Pinkie! They have a couple designated parking spots just outside the Korean-owned establishment. I’ve been searching for a local nail salon near me and after trying a couple other places, I think this will be my go-to! I’m not very experienced in getting my nails done, mostly just gel manicures and a couple pedicures. This was my first time asking for a design ever and I went with a simple French ombre. My nail tech gently removed my old gel polish after I picked out my base color. I was also given a quick shoulder massage. They even had Korean syrup gels! I went for the Jin B 109 shade and it was perfect. The ombre effect isn’t as smooth as I’d prefer and the tip of my nails are quite thick but I didn’t want to make it a big deal and I’m still satisfied with them. After the design was done, my hands were exfoliated and I was led to wash them in a sink. Overall, a very pleasant experience. Nail tech was polite and professional, salon feels clean and ambience was warm and inviting. They also have a membership points program where you can get a free pedicure after spending a certain amount. Definitely recommend to anyone in the closter/northvale/Norwood area!

I get a manicure and pedicure once a year so my experience is different, also I'm a guy. Vivian took care of me and it didn't hurt. She cleaned me up and I feel better. I would recommend this place for guys.

This salon is a joke. The worst experience I’ve ever had at a nail salon. I made an appointment for Gel X extensions for $85 and when I got there the owner tried to tell me it would be $120. She got mad when I questioned the price and I knew I should’ve left right then. When another employee asked if I wanted a massage added on, the owner scoffed and said I wouldn’t want one since it’s more money. She spent the whole time acting mad and did a horrible job on my nails. Horrible quality work. All the nails are uneven and bumpy. She kept bringing other employees over to work on one hand while she did the other. She made me feel so uncomfortable while she huffed and puffed the whole time. I feel bad for the girls that work for her. Do yourself a favor and stay away from this rude salon. They don’t deserve anyone’s business.