I went to '88 Trusted Jewelry because they were close. My wife's wedding ring had the diamond pop out and FORTUNATELY, our son found it by stepping on it barefooted! Anyway, Lau immediately made me feel like I made the right choice in seeing him as he thoroughly explained what happened to the ring over the last 25 years (that the 6 "prongs" had worn down and needed to be built back up to properly secure the diamond), showed my where it had weakened, and what need to be done to repair it properly so I that I don't lose it again. He told me what the price would be and it seemed very reasonable. He even told me what he thought the increased valued of the ring is today and how he would make it just as good as new. Now I took this in as a walk in (on a Saturday) and since he knew how how it was my wife's birthday that day, he did the whole job in less than two hours. Not only was it fixed, but it looked BRAND NEW as he also buffed and polished it - he went above and beyond what I expected. The shop is super clean and secure but also very comfortable like a family business and not just a "company" with employees. I could tell right away how much he cares. I could go on and on but just trust me and trust Lau, as we are lucky to have him in our area. A great guy!