If I could give ZERO stars, I would. I left in tears. My husband walked into this place and paid $120 cash so I could choose 1 big massage and add on’s or 2 separate massages. He said the lady was a little rude but too it as a language barrier. The lady signed a name on the bottom of the certificate. I called last weekend to see if there was availability for the next day for 2 people. She interrupted me saying they’re only 1 person working and they can’t do couples. I tried to explain, not a couple. Just 2 people. She spoke over me again saying just call back later and hung up on me. My husband and I laughed it off again thinking she just didn’t understand me. My husband says it sounded exactly like the lady that he spoke with. So, yesterday I walked in thinking it’s be easier to speak with her in person. When I walked in, she immediately told me there’s no appts booked. I explained I’m just here to make one for the next day. I explained I have a gift certificate. She said oh ok. What time you want tomorrow? I asked what times we’re available? She replied that I can come at 10am. I agreed. I returned this morning at 10am. She greeted me with a recognizing expression and waived her hand for me to follow her. I held up my certificate asking if she wanted it now or after. She grabbed it out of my hand and took their business card off of it and said we only take cash or Venmo. I replied I know. We paid cash already. She raised her voice and said she wouldn’t accept the certificate. She said they don’t do those. I responded with tears welling up in my eyes just from the sheer mean tone she gave me that we absolutely did purchase the very from her and pointed to the spot she signed it. She said it’s not her and tossed the certificate back at me and kept the card and waived for me to go. I was shaking. I told her this wasn’t ok and felt like we were scammed. A man walked in right then and she greeted him and waived him to follow her back for his appt. I looked at him almost in a full cry and he was obviously confused and I was in complete shock. I’m an aesthetics instructor and have been in the business for over 20yrs. I teach students how to communicate with patients. I have never had such an awful hospitality experience. I would never treat one of my patients this way. So I called Pure Foot Spa instead and they got me in right away. I explained what happened at this place and they were shocked! They felt so bad at how stressed I was and gave me an extra 10mins no charge! It was heavenly!!! Pure Foot Spa in Plano is wonderful and we won’t go anywhere else. Especially, here. Beware!