4 WHEEL TOWING LLC

We just can’t say enough great things about 4 Wheel Towing!! Our hybrid vehicle died in our garage and we weren’t terribly concerned because our USAA insurance coverage includes towing. To our chagrin, however, the first two towing companies they contracted to tow our car to the dealership for diagnosis & repair appeared to continually put us at the bottom of the queue as more lucrative tow jobs came in. Their text ETAs would get down to 20 minutes, then jump to 2 hours. We waited all…day…long, only to be forced to rent a car last minute to get to an event we couldn’t miss in SLC. The representatives I spoke with by phone at both companies were very dismissive, and they did not contact us as promised when they agreed to check with their drivers for a reasonable ETA after lengthy delays. Suffice it to say our patience had run out. The next morning, I instructed the insurance representative to find us a GOOD towing company that would actually come on time and get us taken care of. Hallelujah that we had the luck to have 4 Wheel Towing assigned to us! The difference was night and day. Ella, the company representative, was pleasant and informative, with a caring attitude, and she kept us informed as to when their tow truck driver would arrive. Diego, the best tow truck operator ever, arrived within a short timeframe and on time, and he did an excellent job of transporting our vehicle to the dealership as requested. He, too, was personable, and creative with getting our vehicle out of the garage. We are forever grateful to Ella and Diego for turning our experience around, and we are recommending that USAA put their company at the top of their approved vendor list. This company and their representatives are absolutely A+ and we highly recommend!

They did a great job with customer service and care. It did not feel like a “sales pitch” to just try and get money, they took time to listen to our situation and help the best they could. Highly recommend, Rick was great and professional. They said the car would get dropped off around 8:00pm and they got it here before 7:00pm. The price was not bad at all, they helped take a lot of stress away by being simple understanding and patient