Terms and ConditionsT Terms and Conditions for Fitting New Consumer Units
1. Eligibility
• The promotion is only available to residential customers within [insert service area].
• The promotion applies only to the fitting of a new consumer unit and does not cover additional work, upgrades, or repairs not specified in the initial quote.
2. Scope of Service
• The service includes the supply and installation of a new consumer unit, which will meet all current safety standards and regulatory requirements.
• The consumer unit provided will be suitable for the customer’s specific requirements, as assessed during the initial survey or consultation.
• The fitting of the new consumer unit includes disconnecting the old unit and connecting the new unit to the existing wiring, ensuring it complies with [insert local electrical code, e.g., IEE Regulations in the UK].
3. Pricing
• The promotional price is [insert price] for the complete fitting of a new consumer unit, including installation, testing, and certification.
• The price quoted is for standard installations. Additional charges may apply for non-standard installations, upgrades, or repairs required to meet regulatory standards.
• The promotional price is valid for bookings made before [insert expiry date] and for installations completed within [insert timeframe, e.g., 30 days from booking].
4. Appointment and Scheduling
• The installation must be scheduled at a time that is mutually convenient for both the customer and the service provider.
• Any changes or cancellations to scheduled appointments must be made at least [insert number] hours/days before the appointment time.
• Late cancellations or no-shows may incur a cancellation fee of [insert amount].
5. Liabilities and Warranty
• All work will be carried out by qualified, certified electricians.
• The new consumer unit and installation are covered by a [insert warranty period] warranty, covering defects in materials or workmanship.
• The company is not liable for any issues arising due to pre-existing electrical faults or problems caused by third-party modifications or unapproved work.
6. Compliance and Safety
• The new consumer unit will be installed in full compliance with the current regulations set out by [insert relevant safety standards, e.g., UK Wiring Regulations 18th Edition of the IET Wiring Regulations (BS 7671)].
• A safety certificate will be provided to the customer once the work is complete, confirming that the installation is compliant with all applicable laws.
7. Payment Terms
• Payment for the installation must be made in full upon completion of the work, unless otherwise agreed.
• Accepted payment methods include [insert payment methods, e.g., credit card, bank transfer, cash, etc.].
• If payment is not received within [insert number of days] days, a late payment fee may be applied.
8. Limitations
• The company reserves the right to amend or terminate the promotion at any time, without prior notice.
• This promotion cannot be combined with any other offers or discounts.
• The promotion is only valid for new installations and not for repairs, replacements, or upgrades to existing consumer units.
9. Customer Responsibilities
• The customer must ensure that the area around the current consumer unit is clear of any obstacles that could prevent the installation from proceeding smoothly.
• If the installation site is deemed unsafe or unsuitable by the technician, the customer will be informed, and an alternative solution or additional charges may be required.
10. Customer Support
• For inquiries, changes to appointments, or any issues regarding the promotion, customers can contact [insert contact details, e.g., phone number, email].
• Support is available Monday to Friday, from [insert business hours, e.g., 9 AM to 5 PM].