I had to rely on roadside assistance from this company, and while their response time was impressive — arriving within 30 to 40 minutes — the experience quickly went downhill.
The technician was professional and efficient, and I appreciated how quickly help arrived. When I initially contacted them, I specifically requested two new tires. However, the issue lies in the quality and safety of the tires they sold me. The technician removed my tires and had to return to the shop to install the "new" tires. An hour and a half later, iwas provided with two replacement tires dated from 2018, which were already showing visible cracks around the bead on both sides. Tires of this age and condition are unsafe and should never be installed, especially under the guise of being roadworthy. Mind you these tires were going on my fifth wheel RV.
This is more than just poor service — it’s a serious safety hazard. Selling and installing outdated, deteriorating tires could easily lead to a blowout or worse, putting drivers and others at significant risk and a great liability.
I have documented everything and am considering pursuing legal action regarding this matter. It’s extremely disappointing that a company that clearly has the logistics and manpower to deliver quick service would cut corners in such a dangerous and irresponsible way.
I caution others to inspect any products or repairs thoroughly before accepting service, and I urge the company to reevaluate their supply chain and quality standards immediately.