24 Hour North East Trades Group Ltd

Absolute rip off. Charged £540 to access a pipe (in a kitchen cupboard), on top of actually fixing the pipe and the call out fee. Took advantage of the situation and treated customers like a cash machine. We did not give the go ahead for this charge. Will never use this company again. A bill totalling £816 to fix a small leak in a kitchen pipe. Daylight robbery. Photo shows what £816 gets you if you have a small leak in a kitchen cupboard pipe. No extra materials, just screwing a bit of jig-sawed wood back down. Absolutely no justification for a £540 charge!!

We were charged £1,140 for a pipe repair that was completed in approximately 45 minutes. Even taking into account the trace and access work carried out beforehand, we believe the final charge was excessive and unjustified having now spoken to several plumbers. We have since contacted the company requesting a breakdown and explanation of the pricing but have received no response. The lack of communication and transparency is disappointing. As things stand, we are considering legal action if the company continues to ignore our attempts to resolve the matter directly. Based on our experience we would not recommend this company. These are the worst tradespeople we ever had to deal with. EDIT- in response to below message; This is the first response we have received despite emailing twice over the past two weeks. It is disappointing that a public review received a response immediately, whereas our direct attempts to resolve the matter were ignored. Our concern here is the lack of transparency surrounding the entire process and why we were charged that amount. By the time the higher price was presented, a hole had already been cut into the wall and we were in no realistic position to seek an alternative. We were told the job was more difficult than expected, which led us to believe substantially more work would be required, yet the pipe repair itself was completed in approximately 45 minutes (we have ring camera footage on this). You state that we were sent an invoice with all details of the work. The invoice we received contained only two brief line items, several errors, and no meaningful breakdown explaining how £550 was charged for the pipe repair. Despite requesting clarification, none has been provided. Given the lack of communication, transparency and the conflicting account of events, we will now be pursuing this matter through the Small Claims Court unless a satisfactory response and detailed breakdown are provided.

I had a great response, plumbers and then plasterers coordinated and arranged quickly, great service. The office staff especially were really helpful and effective at getting paperwork to me which I needed to claim on my home insurance, and always very friendly whenever I rang up stressed!

I called them out initially for a toilet that wouldn't stop filling but ended up with water coming through my kitchen ceiling and lights from a pipe wasn't capped off properly from a previous plumber and flooding my kitchen 😭. Jay was fantastic, he explained everything that he needed to do and how much it would be, which wasn't as bad as I was dreading. He was very professional, polite and friendly. I would recommend to anyone. Thank you so much for an excellent service. 😃

Fantastic service from start to finish. Came out at very short notice and identified the issue - a leaking condensate pipe on the boiler. Had it fixed quickly and efficiently. He explained the issue clearly, worked neatly, and made sure everything was running properly before leaving. Professional, reliable, and reasonably priced — I wouldn’t hesitate to call them again or recommend to others.

Had a Slow leak comming through the kitchen ceiling. Was calling around a few places and these guys turned up 45 Minutes after being called !!! Very impressed !! They got to work in minutes. Turns out we the leak was behind the bathroom tiles in the main bathroom. They got the job done fitted Brand new parts , did Not break anything and cleaned up after themseves, were very polite and explained the situation and how they were going to do fix it etc. A little pricey but would 100% reccomend. All parts come with Warranty aswell

Rapid response and a Great team !! Had a nightmare leak late last night and needed help asap .Called 24/7 plumbing and emergency services and they came in rapid time to stop the leak and repair it for us . Can’t thank the team enough for there rapid response time and quick fix in my home ! 100% recommended team to call and thank you guys once again ⭐ ⭐ ⭐ ⭐ ⭐

Had a washing machine repair person out who said all the pipes around my washing machine needed replacing. Called 24/7 and got help in less than 2 hrs from the lovely Stephen, who told me pipes were blocked. He power washed and all is fine now after being unable to use the machine for 10 days. Full marks to the patient Stephen, who dealt with my panicand an issue with card payment very professionally. He also cleaned the floor thoroughly when he was done. I will always use 24/7 from now on.

I couldn’t be more impressed with the service I received. The plumber arrived on time, explained the issue clearly, and fixed the problem quickly and efficiently. The work was clean, professional, and fairly priced. It’s rare to find a company this well and respectful . I will definitely be using them again and recommending them to friends and family.

A big massive thankyou to Charlotte who was so helpful and understanding of my elderly father’s predicament where the landlord failed to get a plumber to finish a job or get the heating all sorted for over a week, sat in the cold , immobile and ill health, the TWO guys who were there within 2 hours and worked hard to get the system reset and working properly at last and boiler sorted and the already hung radiator connected, as far as im concerned money well spent to make my father warm and comfortable and safe. Shame the landlord doesnt see it that way..Thankyou all of you at 24/7 genuine company with compassion