I didn't want to do this as we have used Will once before and he was great with our dog. However, we had booked Will a couple months in advance for a week's boarding whilst we were on holiday; it was confirmed and deposit paid for. 3 weeks before the trip I contacted Will making sure everything was still okay, and I was completely ghosted. Panicking with no available dog sitters and non-refundable flights, we had to ask friends and family to try and step in. Will did not turn up, and a week after our holiday I have still heard nothing after contacting him via text, Rover, Instagram and phone calls. I can only hope nothing serious has happened to Will and that there are extenuating circumstances; however, with the sheer lack of communication and being left without cover, I would not recommend Will.