1-Tom-Plumber

I had an unexpected plumbing emergency when a pipe burst late on a Saturday night, and I am incredibly grateful for the outstanding service I received from 1-Tom-Plumber. From start to finish, everyone I interacted with was professional, kind, and truly committed to helping. Addison, the customer service representative, was wonderful. She immediately reached out to find someone who could assist and was so kind throughout the process. Austin arrived that night to handle the emergency and quickly got the water stopped—he was fantastic and brought a sense of calm to a stressful situation. The next day, Thomas and Dee came out and did an amazing job. I ended up needing a new water line, which meant digging, getting under the house, and a lot of hard work. They handled everything with skill and care, and I genuinely appreciate the effort they put into completing the job the right way. They will also be coming back to install a new water heater, and I feel confident the work will be just as solid. Lastly, Julie from customer service was also great. Her assistance and communication made the entire experience even smoother. I truly appreciate the prompt response, the hard work from everyone involved, and the way each person went above and beyond to help. I would absolutely recommend 1-Tom-Plumber—everyone was amazing!

Thomas Davis was great!! He was so knowledgeable and super friendly! He was able to come the next day after another company had no-showed on us and get it done. And he was faster and half the price of the other company!! We will use him for all our future plumbing needs! And his helper Dee was great too.